The Five Star Award recognized dealerships that have made the commitment to provide excellence in customer service. Five Star is a process-driven, customer focused approach to doing business that results in superior consumer relations.

Your investment in the continual Five Star process has proven your dedication to providing the best in customer service and satisfaction. Your efforts are truly realization of the Five Star principle, and it's worth recognition.

The added business bonus of achieving Five Star Certification is the increased productivity, efficiency and competitive advantages you'll experience in your marketplace. Not to mention the positive impressions you've already created among your present customers and those you will experience with future customers.

Again, congratulations on your achievement.

M.J. MacDonald

"As most of you know, Pamby Motors started as a small body shop on Bailey Avenue, some 50 years ago. While our business has grown, we will never forget the employees, friends and relatives who helped us along the way, especially our uncles Harry, Otto, Leo and Turk."

Otto Pambianchi, Matty's brother, 83 years old, has worked with the company for 49 years and continues to do so. He remembers how the business was named. "The story I got," he said "was that when Matty was in service (during the second World War) he was stationed down South. The other servicemen with names like Smith or Jones were mostly from Southern small town. They had never seen a Northeasterner, no less an Italian-American. They found Pambianchi hard to pronounce, so at first they called him 'Damn Yankee' Eventually, it got changed to Pamby.'"